Refund & Returns Policy
At JAHED TRADING L.L.C. (Branch of Abu Dhabi), the majority of our products are made-to-order. Please review our policy below.
At JAHED TRADING L.L.C. (Branch of Abu Dhabi), the majority of our products — including curtains, blinds, sofas, carpets, and custom interior items — are made-to-order based on measurements, fabrics, and designs confirmed by the customer. Because of this, the following policy applies:
1. No Standard Returns or Refunds
As our products are custom-made to each customer's specifications, we are unable to accept returns, exchanges, or refunds once production has started or an order has been confirmed with advance payment.
2. Before You Order
We strongly encourage customers to carefully verify measurements, fabric selection, color, and design before confirming an order, as these details cannot be changed once production begins.
3. Manufacturing Defects
If a product arrives with a genuine manufacturing defect (e.g., incorrect measurement due to our error, damaged fabric, or incorrect color/design not matching the confirmed order), please contact us within [X] days of delivery. We will assess the issue and, where valid, offer a repair or replacement at no additional cost.
4. Damaged in Transit
If your order arrives damaged due to delivery/transit, please report it immediately (within 24 hours) with photos or a video of the unboxing. Claims reported after this period may not be eligible for review.
5. Non-Returnable Items
- Custom curtains, blinds, and furniture made to specific measurements
- Custom carpets/rugs made to order
- Any item installed/fitted at the customer's premises
6. How to Raise a Concern
To report an issue, please contact our customer support team through our Contact page with your order reference number, description of the issue, and supporting photos/videos.
This policy exists to ensure fairness for both our customers and our production process, given the fully customized nature of our products.